Policies

Please note the following policies.

Terms for 1-on-1 Tutoring Program:

Cancellation policy:

  • We require 48 hours advance notification for any cancellations. For example, if a tutoring session is scheduled on Wednesday 5pm, cancellation notice must be sent via text message or email before Monday 5pm. Cancellations notified within 48 hours will result in forfeiture of lesson fee and cannot be made up on some other time. This is to comply with the Fair Workplaces, Better Jobs 2018 legislation, 48-hour cancellation rule for employers.
  • If student is absent due to sickness, please provide documentation from doctor (sick note) in order to waive the 48-hour cancellation requirement.
  • If the absence is due to extreme weather conditions (heavy snow, heavy storm, sleet, ice storm, or earthquake), please notify us of your situation, then we can waive the 48-hour cancellation requirement. Extreme weather alert must be issued by Environment Canada for this to be effective.

Payment policy:

  • Cash, cheque, or interac e-transfer only
  • Payment is due on the first of each month for the lessons scheduled in that months.
  • $20 printing fee is required for printing homework book.

Terms for Courses (Group Lessons):

Cancellation policy:

  • There is no refund for lessons cancelled by students.
  • If you notify us at least 1 day in advance, we can video record the lesson and send it to the student who missed the lesson.

Payment policy:

  • No registration fee.
  • $100 non-refundable deposit is required at signup. We will set up student’s account and print homework book.
  • Full course fee + $20 printing cost is due at the first lesson of the course.
  • If student drops a course before the 8th lesson, unused fees will be refunded. If student drops a course after the 8th lesson is complete, no refund will be given.

Other policy:

  • Students and their parents agree that student's first name and first letter of last name may be published in our website and/or ads to serve as model students, including school report card improvement and name of university students have been accepted into. To opt out, please simply notify us.